Refund policy for one-time buying items

1. We have a 14-day refund policy 😍, which means you have 14 days after buying your item to request a refund.
2. To start a refund, you can contact us at welovetohelp@questtales.com.
3. We will notify you once we’ve received and inspected your refund to let you know if the refund was approved or not.
4. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
5. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your refund, please contact us at welovetohelp@questtales.com.

Refund policy for recurring buying items

1. Refund Eligibility During the Initial Payment Period: Upon subscribing to a service, you are entitled to a refund within a 14-day window starting from the commencement of your initial payment period. This applies regardless of whether it is your first subscription or a subsequent one.
2. Restrictions Post Initial Payment Period: If the initial payment period has concluded and a subsequent payment period has commenced (indicating the second payment has been made), you forfeit the right to a refund for both the current and any future payment periods. In such instances, to prevent further charges, you should either pause or cancel your subscription.
3. Thus, the right to a refund is exclusively applicable to the initial payment period of the subscription and does not extend to any subsequent periods following its completion.
4. To start a refund, you can contact us at welovetohelp@questtales.com.
5. We will notify you once we’ve received and inspected your refund to let you know if the refund was approved or not.
6. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
7. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your refund, please contact us at welovetohelp@questtales.com.